Privacy policy

Last updated: September 10, 2026

Valehart Goods operates this online store and website, including all related content, features, products, services, and tools (collectively, the “Services”). Our store is powered by Shopify, which provides the ecommerce platform that enables us to offer the Services to you.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, create an account, contact us, or otherwise interact with the Services.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our Services, we may collect or process the following categories of personal information:

  • Contact information, including your name, email address, phone number, billing address, and shipping address.
  • Order and transaction information, including products purchased, order history, returns, refunds, and payment-related information.
  • Account information, including login credentials, preferences, and account settings.
  • Communications you send to us, including customer service inquiries and messages.
  • Device and technical information, including your IP address, browser type, device information, and network information.
  • Usage information, including how you interact with our website and Services.
  • Marketing preferences, where applicable.

Payment information may be processed by Shopify and third-party payment providers. Valehart Goods does not necessarily receive or store full payment card details.

How We Collect Personal Information

We may collect personal information:

  • Directly from you when you make a purchase, create an account, contact us, or otherwise provide information to us.
  • Automatically through cookies, pixels, analytics tools, and similar technologies when you use our website.
  • From Shopify and service providers that help us operate the store.
  • From advertising, analytics, fulfillment, shipping, and business partners where permitted by applicable law.

How We Use Personal Information

We may use personal information to:

  • Process and fulfill orders.
  • Arrange shipping and delivery.
  • Process returns, refunds, and customer service requests.
  • Manage customer accounts.
  • Communicate with you regarding your orders or inquiries.
  • Improve our website, products, and Services.
  • Detect and prevent fraud, abuse, security incidents, or other unlawful activity.
  • Comply with legal and regulatory obligations.
  • Send marketing or promotional communications where permitted by law or where you have provided consent.
  • Measure and improve advertising performance and show relevant advertising, where permitted.

How We Share Personal Information

We may disclose personal information to third parties when necessary to operate our business and provide the Services.

These third parties may include:

  • Shopify.
  • Payment processors.
  • Shipping carriers and fulfillment providers.
  • Customer service providers.
  • Analytics and technology providers.
  • Marketing and advertising partners.
  • Professional advisers where necessary.
  • Government authorities or law enforcement where required by law.

We may also disclose information in connection with a merger, acquisition, restructuring, sale of assets, or other business transaction.

We do not disclose personal information for purposes unrelated to operating, improving, securing, or marketing our Services except where permitted or required by law.

Shopify

Our store is hosted by Shopify.

Shopify processes personal information in connection with your use of our store and may process information in countries other than your country of residence.

For more information about how Shopify processes personal information, you can review the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, and similar technologies to:

  • Operate essential website functions.
  • Remember your preferences.
  • Understand website usage.
  • Improve website performance.
  • Measure advertising effectiveness.
  • Provide personalized or targeted advertising where permitted.

Depending on your location, you may be able to manage or reject certain cookies through the privacy controls available on our website.

Marketing and Advertising

Where permitted by applicable law, we may use personal information to send marketing communications or display advertising that may be relevant to you.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our emails.

Depending on where you live, you may also have the right to opt out of certain forms of targeted advertising, sale, or sharing of personal information.

Where available, you can exercise these rights through the privacy options provided on our website.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Fulfill orders and provide Services.
  • Maintain business and transaction records.
  • Resolve disputes.
  • Prevent fraud and abuse.
  • Comply with legal, tax, accounting, and regulatory obligations.

Retention periods may vary depending on the type of information and applicable legal requirements.

Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

Our Services are not intended for children.

We do not knowingly collect personal information from children under the age required by applicable law to consent to the processing of their personal information.

If you believe a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including:

  • The right to request access to personal information we hold about you.
  • The right to request correction of inaccurate information.
  • The right to request deletion of your personal information.
  • The right to request restriction of certain processing.
  • The right to object to certain processing.
  • The right to data portability, where applicable.
  • The right to withdraw consent where processing is based on consent.
  • The right to opt out of certain targeted advertising or sharing practices where applicable.
  • The right to lodge a complaint with an applicable data protection authority.

These rights may be subject to legal limitations and exceptions.

We may need to verify your identity before completing a privacy request.

International Data Transfers

Your personal information may be processed or stored in countries other than the country where you reside.

Where required by applicable law, appropriate safeguards may be used for international transfers of personal information, including approved contractual mechanisms.

Third-Party Links

Our Services may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of any external websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, Services, legal requirements, or operational needs.

When we update this Privacy Policy, we will revise the “Last updated” date displayed at the top of this page.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise your privacy rights, please contact us at:

Valehart Goods
Email: support@valehartgoods.com