Refund policy
Return and Refund Policy
We want you to feel confident shopping with Valehart Goods. If you're not satisfied with your purchase, you may request a return within 30 days of receiving your order.
To be eligible for a return, the item must be in the same condition in which you received it, unused, unworn where applicable, and in its original packaging. You’ll also need your order number or proof of purchase.
To request a return, contact us at support@valehartgoods.com.
Please do not send items back without contacting us first. Once your return request has been reviewed and approved, we will provide you with the appropriate return instructions and return address.
Items returned without prior authorization may not be accepted.
Order Cancellations
Cancellation requests may be submitted before an order enters processing or fulfillment.
Submitting a cancellation request does not guarantee that the order can be cancelled.
Once processing has started, cancellation cannot be guaranteed.
If you need to request a cancellation, please contact us as soon as possible at support@valehartgoods.com.
Return Shipping
Unless the item is defective, damaged, incorrect, or otherwise covered by us, customers are responsible for return shipping costs.
If your item arrives damaged, defective, or incorrect, please contact us before returning it. When appropriate, we will provide instructions for resolving the issue at no additional cost to you.
Original shipping charges, if any, are non-refundable unless the return is due to an error on our part.
Damages and Issues
Please inspect your order after delivery and contact us as soon as possible if your item is defective, damaged, or incorrect.
To help us resolve the issue quickly, please include your order number and, where possible, clear photos showing the problem.
We will review the issue and work with you toward an appropriate solution.
Exceptions / Non-Returnable Items
Certain items may not be eligible for return, including:
- Perishable goods
- Personalized or custom-made products
- Personal care or hygiene-sensitive products where applicable
- Hazardous materials, flammable liquids, or gases
- Gift cards
Please contact us at support@valehartgoods.com if you are unsure whether your item is eligible for return.
Sale Items
Unless specifically stated otherwise, items purchased during a promotion or sale are still covered by our standard 30-day return policy.
Exchanges
We do not currently offer direct exchanges.
If you would like a different item, color, or variant, the fastest option is to return the original item in accordance with this policy and place a new order separately.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days.
Please note that your bank, card issuer, or payment provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@valehartgoods.com.
Contact Us
For any questions regarding returns or refunds, contact us at: