Shipping policy
At Valehart Goods, we aim to make shipping simple and transparent.
Free U.S. Shipping
We currently offer free tracked shipping on all U.S. orders.
There are no additional standard shipping charges at checkout for eligible U.S. orders.
Processing Time
Orders are typically processed within 1–2 business days before shipment.
Processing times may be slightly longer during weekends, holidays or periods of high order volume.
Estimated Delivery Time
Estimated delivery time for U.S. orders is:
5–8 business days
Delivery times are estimates and begin after your order has been processed and dispatched.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Please allow some time for tracking updates to appear after your order has been dispatched.
Delivery Delays
While we work with our fulfillment and shipping partners to provide timely delivery, delays may occasionally occur due to factors outside our control, including:
- Carrier delays
- Weather conditions
- Holidays
- High shipping volumes
- Customs or logistical disruptions
If your order is experiencing a significant delay, please contact us at support@valehartgoods.com.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, please contact us as soon as possible at support@valehartgoods.com.
We cannot guarantee that an address can be changed once an order has entered fulfillment or has been shipped.
Lost or Missing Orders
If your tracking information shows that your package has not arrived within the expected delivery window, please contact us and we will review the shipment with our fulfillment or shipping partner.
If a package is marked as delivered but cannot be located, we recommend first checking:
- Around the delivery location
- With household members
- With neighbors
- With the carrier
If you still cannot locate the package, contact us at support@valehartgoods.com and we will assist you.
Damaged or Incorrect Orders
If your order arrives damaged, defective or incorrect, please contact us as soon as possible at:
Please include your order number and clear photos of the issue where possible.
We will review the situation and provide an appropriate solution.
Contact Us
For any questions regarding shipping or delivery, please contact:
Valehart Goods
support@valehartgoods.com