Terms of service
Last updated: September 10, 2026
Overview
Welcome to Valehart Goods.
These Terms of Service (“Terms”) govern your access to and use of the Valehart Goods website, online store, products, features and related services (collectively, the “Services”).
Throughout these Terms, “we”, “us” and “our” refer to Valehart Goods.
Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and Services to you.
By accessing our website or purchasing from us, you agree to these Terms, together with our Privacy Policy, Refund Policy and Shipping Policy.
If you do not agree with these Terms, please do not use the Services.
1. Eligibility and Account Information
By using our Services, you confirm that you are legally capable of entering into a binding agreement in your jurisdiction.
When placing an order or creating an account, you agree to provide accurate, current and complete information.
You are responsible for maintaining the confidentiality of your account credentials and for activity carried out through your account.
2. Products
We make reasonable efforts to describe and display our products as accurately as possible.
However, product colors, appearance and proportions may vary slightly depending on your device, screen settings, manufacturing variations or other factors.
We may update product descriptions, pricing, specifications or availability at any time.
We reserve the right to discontinue products or limit quantities where reasonably necessary.
3. Orders
Submitting an order constitutes an offer to purchase the products in your cart.
An order is considered accepted once payment has been successfully processed and we have confirmed the order.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of:
- Suspected fraud or unauthorized payment
- Incorrect pricing or product information
- Product unavailability
- Shipping restrictions
- Technical or administrative errors
If an order is cancelled after payment has been collected, any applicable refund will be issued to the original payment method.
Please review your order information carefully before submitting your purchase.
If you need to request a change or cancellation, contact us as soon as possible at support@valehartgoods.com. We cannot guarantee that changes or cancellations will be possible once an order has entered fulfillment.
4. Prices and Payment
Prices displayed on our website may change without notice.
The price charged will be the price shown at checkout at the time your order is placed.
Any applicable taxes, duties, shipping fees or other charges will be displayed where required or communicated in accordance with applicable law.
Payments are processed through Shopify and/or third-party payment providers.
You agree to provide accurate billing and payment information and confirm that you are authorized to use the payment method provided.
5. Shipping and Delivery
Shipping options, estimated delivery times and other shipping information are described in our Shipping Policy.
Delivery times are estimates and may occasionally be affected by carrier delays, customs processing, weather, holidays or other circumstances outside our reasonable control.
If you experience a significant delivery issue, please contact us at support@valehartgoods.com and we will assist you.
Our current offer may include free tracked shipping to eligible U.S. destinations where indicated on the website.
6. Returns and Refunds
Returns, refunds and eligibility requirements are governed by our Refund Policy.
Customers may request an eligible return within the return period stated in that policy.
Please contact support@valehartgoods.com before sending any product back.
Products returned without prior authorization or instructions may not be accepted.
7. Product Availability
Product availability may change without notice.
Although we make reasonable efforts to maintain accurate inventory information, an item may occasionally become unavailable after an order has been placed.
If this occurs, we will contact you and, where appropriate, offer a refund or another available solution.
8. Intellectual Property
Unless otherwise stated, the content of the Valehart Goods website, including text, graphics, logos, design elements, images, videos and branding, is owned by or licensed to Valehart Goods and is protected by applicable intellectual property laws.
You may access and use the website for personal, non-commercial purposes.
You may not reproduce, distribute, modify, republish or commercially exploit our content without prior written permission, except where permitted by law.
Shopify and other third-party names, trademarks and logos remain the property of their respective owners.
9. Third-Party Services and Links
Our Services may include tools, applications, integrations or links provided by third parties.
We are not responsible for the content, availability, security or privacy practices of third-party websites or services.
Your use of third-party services may be subject to their own terms and privacy policies.
10. Relationship With Shopify
Valehart Goods is powered by Shopify, which enables us to provide the Services to you.
However, purchases made through our store are transactions between you and Valehart Goods.
Shopify is not the seller of the products offered by Valehart Goods and is not responsible for the fulfillment of purchases made from our store, except for services Shopify separately provides under its own terms.
11. Privacy
Our collection, use and disclosure of personal information are described in our Privacy Policy.
Because our store is hosted by Shopify, Shopify also processes certain personal information in connection with your use of the Services.
Please review our Privacy Policy for more information.
12. Reviews, Feedback and User Content
If you voluntarily submit a review, suggestion, photograph, comment or other content to us, you confirm that you have the right to provide that content.
You grant Valehart Goods a non-exclusive, worldwide, royalty-free license to use, reproduce and display that content for purposes related to operating, improving and promoting our business and Services.
You may not submit content that:
- Violates the rights of another person
- Is unlawful, defamatory or fraudulent
- Contains malicious software
- Contains misleading or false information
We reserve the right to remove content where reasonably necessary.
13. Errors and Inaccuracies
Occasionally, our website may contain typographical errors, incorrect pricing, availability errors or other inaccuracies.
We reserve the right to correct such information and, where necessary, cancel or modify affected orders in accordance with applicable law.
If payment has already been collected for an order that we cancel, an appropriate refund will be issued.
14. Prohibited Uses
You may not use the Services:
- For unlawful purposes
- To violate applicable laws or regulations
- To infringe intellectual property or privacy rights
- To transmit malware or harmful code
- To interfere with the security or operation of the website
- To impersonate another person
- To submit fraudulent or misleading information
- To collect personal information from others unlawfully
- To engage in abusive, threatening or harmful conduct
We may restrict or terminate access to the Services where these Terms are materially violated.
15. Disclaimer
We aim to provide accurate information and reliable Services.
However, except where prohibited by applicable law, the Services are provided on an “as available” basis and we do not guarantee that access to the website will always be uninterrupted or error-free.
Nothing in these Terms excludes or limits warranties, guarantees or consumer rights that cannot legally be excluded.
16. Limitation of Liability
To the maximum extent permitted by applicable law, Valehart Goods will not be liable for indirect, incidental, special or consequential losses arising from use of the Services.
Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful.
Nothing in these Terms affects any mandatory consumer rights available to you under applicable law.
17. Indemnification
To the extent permitted by applicable law, you agree to indemnify Valehart Goods against claims or losses arising from your unlawful misuse of the Services, violation of these Terms, or infringement of the rights of another person.
18. Severability
If any provision of these Terms is found to be unlawful or unenforceable, that provision will be limited or removed only to the extent necessary.
The remaining provisions will continue in effect.
19. No Waiver
If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce it later.
20. Governing Law
These Terms are governed by the laws applicable to the operator of Valehart Goods, subject to any mandatory consumer protection laws that apply to customers based on their place of residence.
Nothing in these Terms limits any rights granted to consumers under mandatory applicable law.
21. Changes to These Terms
We may update these Terms from time to time to reflect changes to our Services, business practices or legal requirements.
When changes are made, we will update the “Last updated” date shown at the top of this page.
Material changes will be communicated where required by applicable law.
22. Contact Information
If you have questions about these Terms of Service, please contact us at:
Valehart Goods
Email: support@valehartgoods.com